Frequently Asked Questions


When should you cancel VAT in payments

To cancel the VAT charge for our services, you must provide us with your valid taxpayer identification number issued by a country outside the European Union. Once we receive this number, we will begin preparing the required documents and agreements, and you will be required to complete a full verification process. This is necessary to confirm that you are not a tax resident of any EU country.

Please note that if you reside within the territory of any EU country for more than 180 days within a calendar tax year, you must immediately inform us so we can revoke your VAT exemption. If we receive a notice from the tax authorities regarding a violation, all penalties and tax-related sanctions will be imposed on you and the services we provide may be temporarily suspended.

Starting from 01.01.2026, we can request a repeated document verification, but no more than once per one tax year.

These VAT exemption rules are standard and no discretionary exceptions can be applied.

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